Welcome to Komodo Tour Indonesia! We are thrilled you’re joining us for an adventure to Komodo Island. By booking and participating in our tour, you acknowledge that you have read, understood, and agree to the following terms and conditions.
Booking Process: Bookings can be made through our website or with authorised agents. We encourage you to book directly with Komodo Tour Indonesia. This allows us to personally handle your booking details and address any specific questions or requests you may have, minimizing miscommunication and ensuring a smooth journey. A confirmation email will be sent upon successful booking.
Payment Terms: A deposit of 50% of the total price is required to secure a booking. The remaining balance must be paid at the meeting point. We accept bank transfers & Cashlez apps.
Pricing: The tour price includes accommodation as described, meals onboard, and specified activities. It excludes flights to/from the departure point, personal expenses, and optional activities not explicitly mentioned.
By the Guest:
Cancellations made 60 days prior to departure may be eligible for a 100% refund (minus admin fees).
Cancellations within 30 days of departure may incur a 50% cancellation fee.
Cancellations less than 30 days before departure are generally non-refundable.
Booking amendments are subject to availability and may incur administrative fees.
By Komodo Tour Indonesia:
We reserve the right to cancel or amend tours due to unforeseen circumstances such as severe weather, safety issues, or logistics. In such cases, we will offer a full refund or reschedule the tour. We are not responsible for any consequential losses.
Health and Fitness:
Our tours are best suited for adventurous travelers (typically aged 20–40) in good health who enjoy social environments. Activities like snorkeling and trekking require reasonable fitness.
Travel Insurance:
We strongly recommend purchasing travel insurance covering medical expenses, cancellations, delays, liability, and loss of belongings.
Guest Conduct:
Guests must respect local culture, the environment, and fellow travelers. Disruptive behavior may result in removal from the tour without a refund.
Itinerary Flexibility:
Our itinerary is subject to change due to weather or other factors. Final decisions are made by the captain and crew.
Safety Regulations:
Guests must follow all safety guidelines including proper use of life jackets, behavior onboard, and during wildlife encounters.
Shared Accommodation:
Standard cabins are shared to maintain affordability and social experience.
Private Cabins:
Available with extra cost and subject to availability. Requests must be made during booking.
Meals:
Meals provided are simple and nutritious. Luxury or custom meals are not included.
Dietary Requirements:
We will try to accommodate specific dietary needs communicated in advance, but options may be limited due to logistical challenges.
Activity Risks:
You voluntarily assume all risks involved in activities like trekking, snorkeling, and boat travel.
Wildlife Encounters:
Sightings of Komodo dragons or other wildlife are not guaranteed.
Swimming Ability:
Guests must assess their own abilities and comfort in water activities.
Changes to Services:
Komodo Tour Indonesia reserves the right to modify services, itineraries, or accommodations due to unforeseen circumstances.
Limitation of Liability:
Komodo Tour Indonesia is not liable for injury, illness, delay, or loss due to force majeure or third-party actions. Liability is limited to the amount paid for the tour.
Personal Belongings:
Guests are responsible for their own items. Komodo Tour Indonesia is not liable for loss or damage.
Please refer to our Privacy Policy for how we collect, use, and protect your personal data.
These terms are governed by Indonesian law. Any disputes shall be resolved in the jurisdiction of Indonesian courts.